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Security at Stayoa

The security of your data and your bookings is our top priority. Learn how we protect your information.

Data Encryption

All data transmissions between your browser and our servers are encrypted via HTTPS (TLS 1.3). This protects your data from unauthorized access during transmission.

  • SSL/TLS encryption for all connections
  • Perfect Forward Secrecy (PFS) for additional security
  • HSTS (HTTP Strict Transport Security) enabled
  • Regular security audits and penetration tests

Server Security

Our infrastructure is hosted in modern, certified data centers and uses industry-standard security measures:

  • Hosting in ISO 27001-certified data centers
  • 24/7 physical security and monitoring
  • Redundant systems for high availability
  • Regular security updates and patches
  • Multi-layer DDoS protection

Data Storage

Your data is securely stored in encrypted databases:

  • Encrypted databases (AES-256)
  • Regular automatic backups
  • Backups are encrypted and stored at secure locations
  • Point-in-time recovery for databases
  • GDPR-compliant data deletion upon termination

Payment Security

All payments are processed via Stripe, a leading PCI-DSS Level 1 certified payment service provider:

  • PCI-DSS Level 1 Compliance (highest security level)
  • We do not store credit card data on our servers
  • All payment data is transmitted directly to Stripe
  • 3D Secure (3DS) for additional authentication
  • Fraud detection and protection by Stripe

Authentication

We use modern authentication methods to protect your account:

  • Secure password requirements (minimum length, complexity)
  • Passwords are hashed with bcrypt and never stored in plain text
  • CSRF protection for all forms
  • Rate limiting to protect against brute-force attacks
  • Two-factor authentication (2FA) available

Compliance & Certifications

Stayoa adheres to international security and data protection standards:

  • GDPR (General Data Protection Regulation) compliant
  • ISO 27001 Standards (via our hosting partner)
  • Regular security audits
  • Bug bounty program for responsible disclosure

Incident Response

In case of a security incident, we have a defined incident response process:

  • 24/7 system monitoring
  • Fast response time to detected threats
  • Transparent communication in case of security incidents
  • Automatic notifications for suspicious activities

Your Role in Security

Security is a shared responsibility. Please help us protect your data:

  • Use a strong, unique password
  • Enable two-factor authentication (2FA)
  • Report suspicious activities immediately
  • Always log out when using public computers
  • Never share your login credentials with others

Report Security Incident

If you discover a security incident or vulnerability, please report it immediately:

Email: security@stayoa.com
Please provide as many details as possible so we can respond quickly.