Login & Account

Solutions for login problems and account access.

Login Fails

Email not recognized

For security, the login form always shows this same generic message whether the email is unrecognized or the password is wrong — it never reveals which one it was.

Solution:

• Check email spelling (case sensitivity)

• Try different email address

• If forgotten: Create new account

Wrong password

Solution:

• Use password reset

• Click "Forgot password?" on login page

• Email with reset link arrives within 5 minutes

• If not: Check spam folder

Email Verification

Verification email not received

Solution:

• Check spam folder

• Wait 5-10 minutes

• Email address entered correctly?

• Request new verification email

Verification link expired

Solution:

• Request new verification email
• Click immediately after receipt, in the same browser you requested it from

Account Locked

Too many login attempts

Solution:

• Wait 15 minutes
• Try again
• If problem persists: Contact support

Session Issues

Automatically logged out

Cause: Session expired

Solution:

• Log in again

Login loop

Solution:

• Clear browser cache

• Enable cookies

• Disable private/incognito mode

• Try different browser

Restore Account Access

Forgot password

• Login page → "Forgot password?"

• Enter email

• Click reset link in email

• Set new password

Forgot email address

Solution:

• Try all possible email addresses
• Email addresses cannot be changed in Settings — if you regain access with the wrong email on the account, contact support

Browser Compatibility

Supported:

• Chrome (latest 2 versions)
• Firefox (latest 2 versions)
• Safari (latest 2 versions)
• Edge (latest 2 versions)

Issues:

• IE11 not supported
• Mobile browsers: Chrome/Safari recommended