Solutions for login problems and account access.
Login Fails
Email not recognized
Symptom: "No account found with this email"
Solution:
-
Check email spelling (case sensitivity)
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Try different email address
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If forgotten: Create new account
Wrong password
Symptom: "Invalid password"
Solution:
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Use password reset
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Click "Forgot Password" on login page
-
Email with reset link arrives within 5 minutes
-
If not: Check spam folder
Email Verification
Verification email not received
Solution:
-
Check spam folder
-
Wait 5-10 minutes
-
Email address entered correctly?
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Request new verification email
Verification link expired
Symptom: "Token expired"
Solution:
- Links are valid for 24 hours
- Request new verification email
- Click immediately after receipt
Account Locked
Too many login attempts
Symptom: "Too many login attempts"
Solution:
- Wait 15 minutes
- Try again
- If problem persists: Contact support
Session Issues
Automatically logged out
Cause: Session expired
Solution:
- Sessions are valid for 7 days
- Log in again
- Enable "Remember me" for longer session
Login loop
Symptom: After login redirected back to login page
Solution:
-
Clear browser cache
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Enable cookies
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Disable private/incognito mode
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Try different browser
Multi-Factor Authentication
MFA code not received
Solution:
-
Check authenticator app (Google Auth, Authy)
-
Code is valid for 30 seconds
-
Wait for new code
-
If lost: Use recovery codes
Disable MFA
Prerequisite: Must be logged in
Steps:
-
Settings → Security
-
Two-Factor Authentication → Disable
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Confirm with password
Restore Account Access
Forgot password
-
Login page → "Forgot Password"
-
Enter email
-
Click reset link in email
-
Set new password
Forgot email address
Solution:
- Try all possible email addresses
- After successful login: Change email in Settings
Browser Compatibility
Supported:
- Chrome (latest 2 versions)
- Firefox (latest 2 versions)
- Safari (latest 2 versions)
- Edge (latest 2 versions)
Issues:
- IE11 not supported
- Mobile browsers: Chrome/Safari recommended