DNS & Domains

Solutions for custom domain and DNS configuration.

Domain Stays on "Pending"

DNS not yet propagated

Normal: One to 24 hours (usually under 1 hour)

Solution:

• Wait at least 1 hour

• Click Refresh Status

• Check DNS propagation with tool: whatsmydns.net

• If >48h: Check DNS entries

DNS entries incorrect

Symptom: Status Error or stays Pending

Check:

• CNAME Host: www (not www.your-domain.com)

• CNAME Value: cname.vercel-dns.com (exact)

• A Record Host: @ (for root domain)

• TTL: 3600 or lower

Tools:

• nslookup: nslookup www.your-domain.com
• dig: dig www.your-domain.com CNAME

Domain Shows Error

Domain verification failed

Cause: DNS entries not correct

Solution:

• Log in to domain provider

• Open DNS settings

• Delete all entries and create new ones:

  • Type: CNAME
  • Host: www
  • Value: cname.vercel-dns.com
  • TTL: 3600

• Save, wait 10 minutes

• Refresh Status in Stayoa

Domain already in use

Cause: Domain on another property or service

Solution:

• Domain can only be used once
• Remove domain from other service
• Or use subdomain (e.g., booking.your-domain.com)

SSL/HTTPS

Connection not secure warning

Cause: SSL certificate not yet active

Solution:

• DNS must be fully propagated

• SSL activates automatically

• Wait one to two hours after DNS propagation

• Don't force HTTPS via DNS (handled automatically)

SSL certificate invalid

Solution:

• Check domain status in Stayoa

• Click Refresh Status

• Certificates renew automatically

• If problems persist: Re-add domain

Root Domain vs. Subdomain

Root domain doesn't work

Problem: Many providers don't support CNAME for root domain

Solution 1 (Recommended):

• Use www.your-domain.com in Stayoa

• Set up a 301 redirect at provider:

  • From: your-domain.com
  • To: www.your-domain.com

Solution 2 (Advanced):

• Provider must support ALIAS/ANAME records
• Or CNAME flattening
• Not all providers offer this

Subdomain (.stayoa.app)

Subdomain doesn't work

Symptom: your-slug.stayoa.app shows error

Cause: Slug incorrect or property not published

Solution:

• Check slug in Property → Website tab

• Property status must be Published

• Slug may only contain lowercase letters, numbers, hyphens

• Slug must be unique

Remove Domain

Domain removed but still accessible

Cause: DNS cache

Solution:

• Delete DNS entries at provider
• DNS cache: Up to 24 hours (due to TTL)
• Clear browser cache
• Test in incognito mode

Primary Domain

Redirects don't work

Setup: Non-primary domains should redirect to primary

Check:

• Is primary domain set? (star icon)

• Are all domains status Active?

• Test with curl:

  curl -I https://other-domain.com
  

  Should show 301 redirect to primary

Problem: No redirect

Solution:

• Only Active domains redirect
• Primary domain must be Active
• Non-primary must also be Active

DNS Provider Specific

Cloudflare

Problem: Orange cloud active

Solution:

• Click on orange cloud → becomes gray
• CNAME must be DNS only (gray)
• Orange cloud proxies traffic and prevents automatic SSL issuance

GoDaddy

Problem: Redirects configured

Solution:

• Remove all redirects
• Only use CNAME/A records

Hostpoint

Problem: DNS editor complex

Solution:

• Enable "Advanced settings"
• Create CNAME records manually
• Don't use "Standard" records

Debugging

Check DNS propagation

Tools:

• whatsmydns.net
• dnschecker.org
• mxtoolbox.com

Check:

• Enter your domain

• Select CNAME or A record

• Check if correct values worldwide

Browser cache

Problem: Old version displayed

Solution:

• Hard refresh: Ctrl+Shift+R (Windows) / Cmd+Shift+R (Mac)

• Clear browser cache

• Test in incognito/private mode

Contact Support

Have ready:

• Domain name
• Domain provider
• Screenshot of DNS settings
• Status message from Stayoa
• Time of configuration

Contact:

• support@stayoa.app
• With above information