Calendar Sync

Solutions for iCal sync and calendar problems.

iCal Import Not Working

URL rejected

Symptom: "Invalid iCal URL"

Solution:

• URL must start with http:// or https://

• URL must deliver .ics file

• Test URL in browser (should start download)

• Generate new URL on platform

No events imported

Symptom: Sync successful, but no blocks visible

Cause:

• Only future events are imported
• Past bookings are ignored

Solution:

• Check date ranges in external calendar
• Ensure future bookings exist

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Sync Delay

Changes not immediately visible

Normal:

• Automatic sync: Daily at 2:00 AM UTC
• External platforms: 30-60 minutes
• Total: Up to 24 hours delay

Solution:

• Click Sync Now for immediate sync
• Wait 1-2 minutes
• Refresh calendar view

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Double Bookings

Double booking possible despite sync

Cause: Sync delay between platforms

Prevention:

• Manually sync before important periods
• Regularly check calendar

In case of double booking:

• Identify which booking should be canceled

• Cancel on corresponding platform

• Inform guest as soon as possible

• Compensation according to cancellation policy

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Export Problems

External platform doesn't accept URL

Solution:

• Copy URL exactly (no trailing space)

• Check if platform supports iCal import

• Try URL in browser (should download .ics)

• Contact support of external platform

Bookings don't appear on external platform

Cause: External platform syncs slowly

Solution:

• Wait 1-2 hours
• Trigger manual sync on external platform
• Check if URL was inserted correctly

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Manual Blocks vs. iCal Import

Cannot create manual block

Symptom: "Overlaps with existing block"

Cause: iCal import block on same dates

Solution:

• iCal import has priority

• If needed: Temporarily remove iCal URL

• Create manual block

• Add iCal URL again

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Calendar View

Calendar doesn't load

Solution:

• Refresh browser (F5)

• Clear cache

• Try different browser

Blocks displayed incorrectly

Solution:

• Check check-in/check-out times

• Verify timezone settings

• Manually trigger iCal sync

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Common Errors

"Failed to fetch iCal feed"

Cause: External URL not reachable

Solution:

• Test URL in browser
• Check platform status (Airbnb/Booking.com down?)
• Generate new URL
• Wait 1 hour and try again

"Invalid iCal format"

Cause: External platform delivers invalid format

Solution:

• Generate new export URL on platform
• Contact platform support
• As workaround: Create blocks manually