Solutions for iCal sync and calendar problems.
iCal Import Not Working
URL rejected
Symptom: "Invalid iCal URL"
Solution:
-
URL must start with
http://orhttps:// -
URL must deliver
.icsfile -
Test URL in browser (should start download)
-
Generate new URL on platform
No events imported
Symptom: Sync successful, but no blocks visible
Cause:
- Only future events are imported
- Past bookings are ignored
Solution:
- Check date ranges in external calendar
- Ensure future bookings exist
Sync Delay
Changes not immediately visible
Normal:
- Automatic sync: Every 30 minutes
- External platforms: 30-60 minutes
- Total: Up to 24 hours delay
Solution:
- Click Sync Now for immediate sync
- Wait 1-2 minutes
- Refresh calendar view
Double Bookings
Double booking possible despite sync
Cause: Sync delay between platforms
Prevention:
- Manually sync before important periods
- Regularly check calendar
In case of double booking:
-
Identify which booking should be canceled
-
Cancel on corresponding platform
-
Inform guest as soon as possible
-
Compensation according to cancellation policy
Export Problems
External platform doesn't accept URL
Solution:
-
Copy URL exactly (no trailing space)
-
Check if platform supports iCal import
-
Try URL in browser (should download
.ics) -
Contact support of external platform
Bookings don't appear on external platform
Cause: External platform syncs slowly
Solution:
- Wait 1-2 hours
- Trigger manual sync on external platform
- Check if URL was inserted correctly
Manual Blocks vs. iCal Import
Cannot create manual block
Symptom: "Overlaps with existing block"
Cause: iCal import block on same dates
Solution:
-
iCal import has priority
-
If needed: Temporarily remove iCal URL
-
Create manual block
-
Add iCal URL again
Calendar View
Calendar doesn't load
Solution:
-
Refresh browser (F5)
-
Clear cache
-
Try different browser
Blocks displayed incorrectly
Solution:
-
Check check-in/check-out times
-
Verify timezone settings
-
Manually trigger iCal sync
Common Errors
"Failed to fetch iCal feed"
Cause: External URL not reachable
Solution:
- Test URL in browser
- Check platform status (Airbnb/Booking.com down?)
- Generate new URL
- Wait 1 hour and try again
"Invalid iCal format"
Cause: External platform delivers invalid format
Solution:
- Generate new export URL on platform
- Contact platform support
- As workaround: Create blocks manually