Why Stayoa instead of Airbnb or Booking.com?

With Stayoa, you receive 100% of the booking amount – no commissions. You have full control over design, pricing, and availability. Your booking page is SEO-optimized and visible to Google, leading to more direct inquiries. Independence from platforms means more freedom and higher profit margins.

How do direct bookings work without commissions?

Stayoa creates your own booking website with integrated payment system. Guests book directly with you – 100% of the money goes to your account. We use Stripe Connect for secure payments. No hidden fees, no per-booking commissions. You only pay the monthly platform fee.

How does synchronization with other platforms work?

Via iCal links, your Stayoa calendar automatically syncs with Airbnb, Booking.com, and other platforms. New bookings are imported in real-time, preventing double bookings. The synchronization runs in the background – you don't need to do anything manually.

Can I use my own domain?

Yes, from the Pro plan you can use your own domain. You keep your brand, and your guests see your own domain instead of a subdomain. We support you with the setup and ensure automatic SSL encryption.

Is my booking page SEO-optimized?

Yes, all Stayoa websites are fully SEO-optimized. Your page will be indexed by Google and can appear in search results. We use Schema.org structured data, optimized meta tags, and a clear page structure. This leads to more organic traffic and direct inquiries.

Stayoa is designed for vacation rentals, villas, and boutique accommodations that want to achieve more direct bookings through their own website. Perfect for hosts who want to be independent, maintain their brand control, and avoid the high commissions from platforms.

Stripe Connect

Stripe Connect allows you to receive payments directly from guests without Stayoa handling the funds.

Prerequisites

Before setup, you need:

Email address
Phone number
Support Contact (Settings → Organization):
- Support Email
- Support Phone

Support Contact

The support contact appears on Stripe statements and is for guest inquiries.

Setup

Set up Stripe Connect

Go to Settings → Payments
Click Set up Stripe Connect
You will be redirected to Stripe

Complete onboarding

On Stripe:

Enter business information
Connect bank account
Verify identity
Provide tax information

Verification

After completion:

Status will be automatically updated
You will be redirected back to Stayoa
Status "Active" = ready for payments

Status

Active

Account fully activated
Payments possible
Payouts active

Pending

Onboarding in progress or under review
No payments possible

Incomplete

Missing information
Click "Finish Setup" to continue

Restricted

Compliance issue
Contact Stripe Support

Payment Flow

Guest books: Property page → "Book Now"
Payment: Stripe Checkout opens
Processing: Payment goes directly to your Stripe account
Confirmation: Booking is confirmed, emails sent
Payout: Automatically to your bank account

Important: Funds go directly to your Stripe account, not through Stayoa.

Fees

Stripe Fees:

~1.4% + 0.25 CHF per transaction (Switzerland)
Automatically deducted by Stripe

Stayoa Fees:

No commission on bookings
100% of booking amount belongs to you

Refunds

Refunds are charged from your Stripe account:

Go to Bookings → Select booking
Click Cancel Booking
System calculates refund according to cancellation policy
Stripe automatically refunds
Amount is charged from your account

Processing time: 5-10 business days until guest receives money.

Stripe Dashboard

Access your Stripe Express Dashboard:

Settings → Payments
Click Open Dashboard
Login link is generated
You will be redirected to Stripe Dashboard

In the dashboard you can see:

Transaction history
Payouts
Fee overview
Account settings

Payouts

Automatic:

Stripe transfers to your bank account
Schedule: Configurable in Stripe Dashboard
Default: Daily or weekly

Configuration:

Stripe Dashboard → Settings → Payouts
Change bank account
Adjust schedule

Troubleshooting

Setup fails

Cause: Support contact missing

Solution:

Go to Settings → Organization
Fill in Support Email and Phone
Save
Start Stripe setup again

Payments not possible

Cause: Status not "Active"

Solution:

Check status in Settings → Payments
If "Incomplete": Complete setup
If "Pending": Wait for Stripe verification

Payouts delayed

Cause: Stripe verification or bank account issue

Solution:

Open Stripe Dashboard
Check notifications
Submit additional documents if required

Stripe Connect allows you to receive payments directly from guests without Stayoa handling the funds.

Prerequisites

Before setup, you need:

Email address
Phone number
Support Contact (Settings → Organization):
- Support Email
- Support Phone

Support Contact

The support contact appears on Stripe statements and is for guest inquiries.

Setup

Set up Stripe Connect

Go to Settings → Payments
Click Set up Stripe Connect
You will be redirected to Stripe

Complete onboarding

On Stripe:

Enter business information
Connect bank account
Verify identity
Provide tax information

Verification

After completion:

Status will be automatically updated
You will be redirected back to Stayoa
Status "Active" = ready for payments

Status

Active

Account fully activated
Payments possible
Payouts active

Pending

Onboarding in progress or under review
No payments possible

Incomplete

Missing information
Click "Finish Setup" to continue

Restricted

Compliance issue
Contact Stripe Support

Payment Flow

Guest books: Property page → "Book Now"
Payment: Stripe Checkout opens
Processing: Payment goes directly to your Stripe account
Confirmation: Booking is confirmed, emails sent
Payout: Automatically to your bank account

Important: Funds go directly to your Stripe account, not through Stayoa.

Fees

Stripe Fees:

~1.4% + 0.25 CHF per transaction (Switzerland)
Automatically deducted by Stripe

Stayoa Fees:

No commission on bookings
100% of booking amount belongs to you

Refunds

Refunds are charged from your Stripe account:

Go to Bookings → Select booking
Click Cancel Booking
System calculates refund according to cancellation policy
Stripe automatically refunds
Amount is charged from your account

Processing time: 5-10 business days until guest receives money.

Stripe Dashboard

Access your Stripe Express Dashboard:

Settings → Payments
Click Open Dashboard
Login link is generated
You will be redirected to Stripe Dashboard

In the dashboard you can see:

Transaction history
Payouts
Fee overview
Account settings

Payouts

Automatic:

Stripe transfers to your bank account
Schedule: Configurable in Stripe Dashboard
Default: Daily or weekly

Configuration:

Stripe Dashboard → Settings → Payouts
Change bank account
Adjust schedule

Troubleshooting

Setup fails

Cause: Support contact missing

Solution:

Go to Settings → Organization
Fill in Support Email and Phone
Save
Start Stripe setup again

Payments not possible

Cause: Status not "Active"

Solution:

Check status in Settings → Payments
If "Incomplete": Complete setup
If "Pending": Wait for Stripe verification

Payouts delayed

Cause: Stripe verification or bank account issue

Solution:

Open Stripe Dashboard
Check notifications
Submit additional documents if required