Stripe Connect

Stripe Connect allows you to receive payments directly from guests without Stayoa handling the funds.

Prerequisites

Before setup, you need:

• Email address
• Phone number
• Support Contact (Settings → Organization):
  • Support Email
  • Support Phone

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Setup

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Status

Active

• Account fully activated
• Payments possible
• Payouts active

Pending

• Onboarding in progress or under review
• No payments possible

Incomplete

• Missing information
• Click "Finish Setup" to continue

Restricted

• Compliance issue
• Contact Stripe Support

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Payment Flow

• Guest books: Property page → "Book Now"

• Payment: Stripe Checkout opens

• Processing: Payment goes directly to your Stripe account

• Confirmation: Booking is confirmed, emails sent

• Payout: Automatically to your bank account

Important: Funds go directly to your Stripe account, not through Stayoa.

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Fees

Stripe Fees:

• ~1.4% + 0.25 CHF per transaction (Switzerland)
• Automatically deducted by Stripe

Stayoa Fees:

• No commission on bookings
• 100% of booking amount belongs to you

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Refunds

Refunds are charged from your Stripe account:

• Go to Bookings → Select booking

• Click Cancel Booking

• System calculates refund according to cancellation policy

• Stripe automatically refunds

• Amount is charged from your account

Processing time: 5-10 business days until guest receives money.

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Stripe Dashboard

Access your Stripe Express Dashboard:

• Settings → Payments

• Click Open Dashboard

• Login link is generated

• You will be redirected to Stripe Dashboard

In the dashboard you can see:

• Transaction history
• Payouts
• Fee overview
• Account settings

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Payouts

Automatic:

• Stripe transfers to your bank account
• Schedule: Configurable in Stripe Dashboard
• Default: Daily or weekly

Configuration:

• Stripe Dashboard → Settings → Payouts
• Change bank account
• Adjust schedule

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Troubleshooting

Setup fails

Cause: Support contact missing

Solution:

• Go to Settings → Organization

• Fill in Support Email and Phone

• Save

• Start Stripe setup again

Payments not possible

Cause: Status not "Active"

Solution:

• Check status in Settings → Payments
• If "Incomplete": Complete setup
• If "Pending": Wait for Stripe verification

Payouts delayed

Cause: Stripe verification or bank account issue

Solution:

• Open Stripe Dashboard
• Check notifications
• Submit additional documents if required